WorkDay SaaS connector attribute sync not updating EMAIL_ADDRESS_WORK

[248048 (Girish Lavangade)]

Hi All,
I have setup WorkDay SaaS connector and using out of the box schema and able to aggregate the accounts.
Created Account Attribute mapping in Create Account UI and mapped it with identity’s workEmail attribute.
When i initiate identity synchronization, In Event i can see it’s generated. However WD team confirms that they haven’t received email update request.

Need help in troubleshooting this.

Thanks
Girish

[nithyamn13 (Nithya Manni Nagalingam)]

can you try aggregating the accounts again and check if the email attribute for the account is updated.

[j_place (Jeremy Place)]

Hi @248048 From the screen shot I would be very surprised if the Email attribute has not been updated in Workday. I suggest double checking with the WD team.

As @nithyamn13 says above - What does the Account look like in ISC? I take it it has been aggregated since the update?

[248048 (Girish Lavangade)]

Hi @nithyamn13 - I have tried aggregating the identity individually, However no luck & checked with WD team and they confirmed they haven’t received anything from Sailpoint.

Thanks

Regards
Girish

[VijayMaripi]

Hi @248048

Do check with workday team, if there is any business process framework configured in workday that limits updating email on Workday!

[j_place (Jeremy Place)]

Hi @248048 To be clear - have you aggregated the account since the update and if so what does the email attribute(s) look like?

[248048 (Girish Lavangade)]

I have aggregated the complete source, however no luck, Still work email address attribute is blank.

[NandanaSailpoint (Nandana Gopu)]

@248048
Please install the Toolbox command and use it to check the account creation status. In the video, Phil mentioned that certain errors may not appear directly but can be identified using this tool. Although I haven’t implemented it myself yet, I’d like to collaborate and discuss this issue further. Since I came across this information, I’m sharing it with you as a precautionary note.
Links is as below

ISC Community Toolbox

[Header-Image] Description This is the developer community’s open-source admin tool, providing additional admin capabilities and reporting not currently available in the Identity Security Cloud UI. Legal Agreement By using this CoLab item, you are agreeing to SailPoint’s Terms of Service for our developer community and open-source CoLab. Repository Link https://github.com/sailpoint-oss/isc-community-toolbox Su…

Beyond the product: introducing the ISC Community Toolbox

[RAKGDS (Rakesh Bhati)]

Hi Girish,
Can you check the user which you have configured is able to update the email address in Workday manually ?

Thanks

[j_place (Jeremy Place)]

I note that the Account UUID appears to be blank. How are you mapping Account ID in Account schema?

[248048 (Girish Lavangade)]

Hi @RAKGDS - Thanks for suggestion, I will check with WorkDay team.