Mail Writeback from IDN to workday

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi IDN Experts,

We need to writeback Mail Address from IDN to WorkDay.

could you please guide us how to achieve this requirement?

Best Regards,
Nasr

2

You can use the built in Attribute Sync functionality to write back the email address.

You can configure sync from Sources → Accocunts → Attribute Sync

On this screen verify the mapping of Identity attribute to your Workday account attribute and if found correct you can Enable Sync by checking the box and Saving your changes. If you need to make any changes to the mapping you can use the REST API to update it.

3

the problem with that solution is that There are no identity attributes eligible for synchronization.

i think we get this error because we did not configure Create Account definition, in our case we dont create accounts in workday as HR team will be responsible for that after getting the mail address from IDN.

4

We also haven’t configured Workday for provisioning/create but we do Writeback the email to it. We use the APIs to update the attribute sync configuration. Generally we map Work Email IDN attribute to Workday email.

5

We did below mapping, run the sync with no errors but the mail is not wrote back to workday.

{
  "attributes": [
    
      {
          "displayName": "att_email",
          "enabled": true,
          "name": "email",
          "target": "EMAIL_ADDRESS_WORK"
      }
     
  ],
  "source": {
      "id": "69485c874644448a95483115bf67958c",
      "type": "SOURCE",
      "name": "Workday"
  }
}

this is the sync result as well.

Status PASSED
Target Workday
accountsProcessed 22
accountsSynced 22
duration 59 seconds
interface Attribute Sync

is there anything missed on the configuration?

6

Can you verify if you have the PROVISIONING feature added in Workday source configuration.

7

yes, it is added in Workday Source as shown below but when i sync i find that the mail is not updated on workday.

image
image1823×256 25.8 KB

8

Hi Ahmed,
We do have the similar configuration and it works fine. Does you Admin users from Workday have the privileges to write back email address ?

Thanks
Rakesh Bhati

9

Hello Rakesh,

Yes, we checked with workday team and they confirmed that the user configured on sailpoint have the privilege to writeback in workday.

the strange thing that i get accounts synced successfully after i sync attributes but it is not reflected on workday.

10

Can you please login in workday with your admin credentials and try setting the email directly in there ?

Thanks
Rakesh Bhati

11

Thanks Rakesh, when we tried to login with our admin credentials we found that we don’t have access to edit employee Email.

Issue solved after we got that access.

Best Regards,
Ahmed Nasr

12

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