What events trigger Generic SDIM to create a ticket?

Identity Security Cloud (ISC) ISC Discussion and Questions
, , ,
1

I am working on SDIM integration and was wondering what the ways are to trigger ticket creation through Service Desk Integration (the sources are flat files)? The only way I am aware of is through Request Center, but is there any other way when the ticket should be created by Sailpoint in our ITSM solution?

Thanks in advance

2

For any operation that would have potentially created work item (If SDIM was not used) will generate a ticket. For example but not limited to,

  1. Account Enable
  2. Account Disable
  3. Create Account
  4. Add Entitlement
  5. Revoke Entitlement
  6. Unlock Account
1 Like
3

Hey Animesh, thanks for info. I will keep you updated, I was only able to trigger remove and add entitlement/role/access profile, but for some reason other points that you listed seem not to work for me. Enable/disable/unlock will not work for flat file, so does it mean it will only work for add and remove entitlement?

4

I just cannot think of scenario in which the sdim could be triggered to make Sailpoint send request to ITSM, other than the one I mentioned, I would be very grateful if you could help on that Animesh

5

Enable Disable will work if you add IIQDisabled as an attribute. Here’s more information on that - Using the Generic Flat File Source

Once you have that you will also be able to trigger the ticket through enable and disable account.

6

Hi Animesh,

Can we trigger SDIM ticket ,When department got changed ?

Is there any way to do that ?

Thank you,
Saikumar

7

Hi Sai,

You can use workflows to achieve that.

8

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.