VA alerts Identity Security cloud

[AllIT (Anirban Singha)]

Hello All,

Configuring System Health Notifications - SailPoint Identity Services , it is mentioned

At regular intervals, information is gathered from each cluster to keep a running history of various metrics such as free space, memory usage, CPU usage, and number of restarts for the container. The system averages these metrics over the past few hours to represent the cluster’s performance under sustained usage. When metrics exceed the threshold, an alert generates, and you will receive a VA Error State Active email notification

Question 1:
Are free space, memory usage, and CPU usage included in the default system notifications alerts in SailPoint ISC? Our intention is to monitor resource usage on the Virtual Appliance (VA), and we would like to receive an email alert if there are issues related to disk space, memory, or CPU performance.

Question 2:
We have configured a workflow using the “VA Cluster Status Change Event” trigger, which creates a ServiceNow incident when the event is fired. Does this event also include resource metrics such as disk space, memory usage, or CPU performance?

Thanks,
Anirban

[Carlatto (Carl Nelson)]

For Question 1. Yes you should get an email alert when free space, memory usage or cpu usage cross the predefined warning levels. I have see emails for Free Space, but our clusters haven’t had any issues with cpu or memory utilization. Ex.

Example:

Followings warnings are detected:

Health Indicator Details:
Disk Warnings:

• Detailed Message: Disk volume /usr at 14% free

• Timestamp: 2025-04-01T16:16:58.468Z

• Free Space Percentage: 14

For Question 2. The documentation doesn’t specifically call it out. Since it is similar to the email alert, I would guess that it would include the metrics if they are the cause of the cluster health change.

[AllIT (Anirban Singha)]

Thanks Carl Nelson for taking the time to explain that ,I appreciate your support and guidance ! ,

Best Regards,
Anirban