Hi all,
I have onboarded the DocuSign application on my DevRel tenant, and initially I can see all accounts, and after a few days the provisioned accounts are not getting populated even after aggregation.
I have tried deleting the existing source and created a new source. Now the aggregation count is showing 26, but on the accounts page, I can see it is empty.
Looking forward for the inputs to fix the issue.
@tyler_mairose @DevRel_team This is affecting my Dev tenant "devrel-ga-21899" only. Can you check this from the backend to see whether any issue is there or not? I am facing this issue for my AD as well…
Hello Shantha. I experienced something similar in my demo tenant, although with a different source. The aggregation completed successfully, but the Accounts and Entitlements pages showed no records. Interestingly, I could retrieve the accounts through the API, and by the next day, everything appeared in the UI without any configuration changes.
Since you are seeing this with AD as well, I suspect it could be a tenant-side UI or data synchronization issue rather than something specific to the DocuSign connector. I would suggest checking whether the 26 accounts are actually available through the List Accounts API using the source ID.
If the API returns the accounts, I would avoid recreating the source again. Give it some time and check the UI again. If the issue persists, the DevRel team may need to investigate the tenant backend.
There is also a recent community discussion reporting similar behavior, where accounts were available through the API but not immediately visible in the UI.
@punna0001 Yes i’m able to see the accounts in API and when i export i can see the all 26 accounts but the UI showing 15 accounts only.
@DevRel_team Can you check this issue?
I am seeing this with JDBC connector as well. So here is what I am seeing
I tried twice few hrs apart, both aggregation were successful but nothing shows up in accounts tab.
@Santhakumar @punna0001 I am experiencing the exact same issue in my demo tenant as well.
It’s not just demo tenants. I experienced this in customer tenants as well. I think it’s cleared up, whatever it was, but it was very challenging to complete testing steps when everything looked broken.
My mistake - it’s definite NOT cleared up. I’m seeing account aggregations add accounts that are visible in the accounts API, but not in the UI. Very frustrating.
Yes it completely challenging when doing the testing initially I thought of this is an issue from OOTB connector but it seems like backend issue. Not sure when they will fix this issue.
Hi @Santhakumar
This issue is in almost every demo tenants. I have not noticed this in organization tenants. Only through the UI, you won’t be able to see the accounts but when you export the data you will be able to see all the accounts.
Hey there!
This is interesting.
@Santhakumar Is it only the Docusign OOTB connector where this occurs? All other aggregations complete and you can see the accounts for those sources?
I’ve added a story to my current sprint to investigate this. Stay tuned!
For all connectors the same issue is appearing @tyler_mairose.
