Hi Friends!
I’m onboarding a delimited file in ISC. The system is able to read all the attribute values except officeTitle. Could you please help me understand what I might be missing?
My CSV file:
My Source: The officeTitle attribute is visible in the source schema, but its values are not being read from the file.
Hello Narendra, first check where exactly the value is missing. Go to the source, open one of the aggregated accounts, and check whether officeTitle actually has a value.
If the value is present on the account, the file and schema are working fine. Go to the identity profile, use Preview to confirm the identity attribute is pulling the value from officeTitle, then click Save and Apply Changes. Existing identities will not be recalculated with the updated mapping until Apply Changes is run.
Based on your screenshots, I would check this first because the source configuration looks correct.
If officeTitle is blank on the source account, open the CSV in a text editor such as Notepad++ or VS Code and make sure the column header matches the schema attribute exactly, including casing, extra spaces, or hidden characters. Correct the file, upload it again, run the aggregation, and verify the source account before checking the identity again.
Hello @narendrachintu ,
It seems that you have done the required pre-requisites as expected of mapping the account attributes in identity profile.
In the preview tests, you will get the values inside that newly mapped identity attribute but once you save the identity profile configurations, it will not directly update that new identity attribute for each identity.
To do it instantly, you have to refresh the identities by clicking on apply changes button on identity profile page or wait for scheduled identity refresh to happen.
Hence, kindly do the needful.
