I am having some troubles with some Identity attributes that are trying to update its value to empty or “”, the attributes never change to empty.
I have an Identity Profile with an authorization source (e.g: “Identity Source”) with some identity attributes like for example “telephoneNumber” with its value obtained from “Identity source”.
When an Identity is created the telephoneNumber will be filled with the telephoneNumber value of Identity Source (without transform). All fine in this point.
The issue comes when the telephoneNumber change to empty ("") inside the authoritative source. IdentityNow doesn’t update/remove the identity attribute to the new empty value, but we can see the new empty value of “telephoneNumber” inside the “Identity source” account of any identity.
Also if we preview the new changes inside the mapping tab of the identity profile we can see something like that:
Old value: +43 8343434343
Preview value: (blank)
Then IDN is recognizing that it should update the Identity attribute but it never happen.
I tried refreshing the identity by API with promoteAttributes option but it doesn’t work. I don’t know if this could be a bug or if I can update the attribute manually by API or any other way to solve the issue.
Thanks in advance!