Identity Profile Preview does not match Identity cube

Identity Security Cloud (ISC) ISC Discussion and Questions
, , ,
1

I have run across an issue in my sandbox. What I am showing is that when I preview the Identity Profile I see the attribute that I am looking for populated correctly. After applying the profile and after the sync I go into a new users cube and the attribute and information is not showing at all on the cube. I go into the account for the source this information is coming from and I can see that it is populated correctly. I have reviewed the CCG logs and I have also reviewed the transforms and rules. I have compared them to our Prod instance and everything is lining up but for some reason in Sandbox the data is not populating correctly. Does anyone have any ideas on what else I can do to sort this out or look to to try and figure out why this happening?

2

I have experienced this earlier.

By any chance you are doing this on OOTB attributes. I tried to apply Transform in Phone number, but it didn’t work as users entered phone number while accepting IDN invitation.

Thanks
Krish

3

This behavior is also observed in our environment. But what I have seen here is that after couple of days the issue goes away and comes back once a month. I am still not able to figure out what is wrong in our Sandbox environment. Same works just fine in Production

4

I’ve seen this in one environment. Check your Identity attributes using the GET call: {{url}}/cc/api/identityAttribute/list. find your attribute and look for the “sources” value. It should probably be:

"sources": [
            {
                "properties": {
                    "ruleName": "Cloud Promote Identity Attribute",
                    "ruleType": "IdentityAttribute"
                },
                "type": "rule"
            }
        ]

If it’s empty, then add a “sources” value using the POST call: {{url}}/api/identityAttribute/update?name={{attributeName}}. The body should look something like:

{
    "displayName": "Fake Attribute Name",
    "multiValued": false,
    "name": "fakeAttributeName",
    "namedColumn": false,
    "searchable": false,
    "silent": false,
    "sources": [
        {
            "properties": {
                "ruleName": "Cloud Promote Identity Attribute",
                "ruleType": "IdentityAttribute"
            },
            "type": "rule"
        }
    ],
    "standard": false,
    "system": false,
    "type": "string"
}
5

After doing some testing on our end we discovered that the manager is an ORG_ADMIN. After we updated that manager to a user who is not in ORG_ADMIN the manager updated correctly on the CUBE. I am not sure why this started happening the user we used as Manager we have used as the manager for a long time when we run these test case and that user has always been an ORG_ADMIN. Just odd that all of a sudden to see this behavior.

6

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.