Unable to pull RITM from ServiceNow to SailPoint as Response through ServiceNowServicedesk Connector

Which IIQ version are you inquiring about?

Version 8.3

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unable to pull RITM in response to SailPoint from ServiceNow ,please let me know if anybody have any solution how to resolve this.
we were able to pull REQ but we have requirement to pull RITM but running in to issue to pull that as response I am attaching screenshot of error we are seeing.
I modified only connector XML as per documentation to pull RITM ,not sure if I am missing any other configuration changes in SailPoint or ServiceNow to get successful results.
any help is appreciated.
Thanks!

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