502 Service Unavailable Error - Web Service Connector

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

IIQ 8.4P1

Share all details about your problem, including any error messages you may have received.

Hi team - I am experiencing an issue with an API call that utilizes a web service connector for group aggregation and test connection operations. Specifically:

Postman: The API functions correctly when tested in Postman.
SailPoint Server: The API also works successfully when executed directly on the SailPoint server using a cURL command, confirming that the connection is open and operational.
Web Service Test: However, when attempting to test the connection through the web service interface, I encounter a 502 Service Unavailable error.

FYI - There is no authentication for this API call, I am selecting “No/Custom Authentication” in web service conenctor.
Please let me know if someone faced this same issue?

2

Hey Priyanka,

To better understand the issue and find a solution, would it be possible for you to attach some screenshots of the cURL command, Test Connection config & response from SailPoint.

Make sure to hide any password/secret present.

3

Hi Zeel,

I am using a https://url/fetchBundles API created internally in the org which has no authentication, It is expecting to verify the SSL Certs. I would like to disable the SSL Host verification. Is there a way i can do it where I can disable SSL (tried trustAllCerts = true) but didnt work.

Thanks
Priyanka

1 Like
4

Hey Priyanka,

Is it possible to attach an error message that you’re getting? I would like to look at the actual message.

5

What is base URL and context URL you are using exactly?

If there is no authentication then just use base URL without / in the base URL and in context URL just use / and try.

6

Hi @priyanka_jain based on my experience sometimes this key is not working properly trustAllCerts also allowHosts so the solution is to implement a rule to bypass the cert verification, but even though thet supposed to appear in the logs or as an error.

Could you please enable the logs and paste them here so we can help?

7

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