Hey Guys, I am facing a issue of Timeout error while provisioning user into AD account through request center in ISC. It says request complete but giving me time out error pls refer below screesnhot for reference and kindly let me know how to fix this. NOTE : My AD is in healthy state [image]

Hi @Rakesh_Singh_1234 , Try to increase the provisioning timeout and check. You can refer this Timeout Errors and Settings

ok but how to do it where to go can u pls let me know @JackSparrow ?

Hi @Rakesh_Singh_1234 , Get the source id from sailpoint UI then go to postman and use “patch source api” with below link i mentioned the link and in request body just put the json as per SS provided and in params put source id . [image] update-source | SailPoint Developer Community <…

Hi @Rakesh_Singh_1234 , Thank you for the update. Can you please go to Search → Search the user and share what you are getting in the Account Activity ? Thanks Rakesh Bhati

[image] is it correct way i am doing @pavya ?

Hi @Rakesh_Singh_1234 can you please get the source by source.id and check that provisioning timeout is their or not in JSON of source ,If it is not their then just replace the operation from “replace” to “add”.

@pavya even after adding i am geting bad request i chek in source the provision timeout is not there and i am doing patch update source partial [image]

Hi @Rakesh_Singh_1234 , Can you just provide the SS of your postman headers and params tab.Also can you try using V2024 or beta api

Hi @Rakesh_Singh_1234 , Please use the below cURL, hope It should work for you. Note: If the provisioningTimeout attribute is present in your source response, change the “op” value to replace. curl --location --globoff --request PATCH ‘{baseurl}/beta/sources/source-id’ –header ‘Content-Type: ap…

Timeout error while provisioning user into AD account through request center in ISC

Identity Security Cloud (ISC) ISC Discussion and Questions

Rakesh_Singh_1234 (Rakesh Singh) March 27, 2025, 4:06pm 6

is it correct way i am doing @pavya ?

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Timeout error while provisioning user into AD account through request center in ISC

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