Create Account Failed - Active Directory sources with Timeout error even though Timeout value is increased

Identity Security Cloud (ISC) ISC Discussion and Questions
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I see this below error on the user events for AD creation then I see few create failed events even though account is created in AD. and increased healthchecktimeOut to 180

[“sailpoint.connector.ConnectorException: java.lang.InterruptedException: Timeout waiting for response to message 1122 from client fb58de29-a80e-4170-83d8-2e45aa3744c9 after 60 seconds.”]

If anyone encountered this issue and resolved? could you, please suggest the solution here. TIA

2

Hello @Prashanth1812

Try adding/increasing “provisioningTimeout” under “connectorAttributes” on source json.

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@Prashanth1812 increase provisioningTimeout to 180 if still does not work increase iqservicetimeout

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Hi @Prashanth1812

You need to increase the provisioningTimeout since the error is during provisioning.

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Please refer here Timeout Errors and Settings for more details.

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Thanks for the responses @UjjwalJain @schattopadhy @suresh4iam , let me update the value and monitor, will update here once it works.

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Did the increased timeout fixed the issue?

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No, it didn’t solve the issue for me.

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Did the test connection work all the time when you test multiple times?

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Is this failing for all users or failing sometimes with only some account creation ?

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