SDIM Tickets: Remove [source] field for application name

[kartheek_gopu (Kartheek Reddy Gopu)]

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Hi All,
We have configured Service Desk Integration Module(SDIM) in our tenant through which we are able to trigger the tickets for disconnected applications in SNOW.
While passing the payload from SailPoint to ServiceNow, we are populating the application name using “$request.resource”.
However, In the RITM, the application name is being display as “application name[source]”.

Even though, we are not passing the “[source]” field in the payload, it is getting displayed in the RITM.
Just wanted to check on how to get this removed in the RITM. Please find attached screenshot for your ready reference.

Thanks,
Kartheek

[uday_kilambi]

Hi @kartheek_gopu ,

Yes, it is true that the application name is passed along with the text [source] as it is how the value is stored in the plan.

Here is how we handled it in our project for application field:

#set($index = $request.resource.indexOf(' ['))#set($sourcename = $request.resource.substring(0,$index))#if(${sourcename} == '<applicationX>')<Application Name>#end

Similarly, you can calculate the index of the string and extract the actual name and use wherever required. Hope this is helpful.

Regards,
Uday Kilambi