I am working on a project where we have multiple delimited file sources created for managing access to a few applications. I’m seeking some help in understanding the expected behavior and possible solutions regarding access requests for delimited file sources.
When a new user submits multiple access requests for the same delimited file source, the SDIM connector triggers the Jira ticket for the first request after approval. The other requests remain in a ‘pending’ state in SailPoint until the first ticket is marked as ‘completed’. I would like to check if there is a way to trigger all requests simultaneously or consolidate all access requests for the same source into a single Jira ticket.? Also, can access profile names be referenced in Jira ticket descriptions?
In case of recertifications or account disable, access removal requests from various sources are consolidated into a single Jira ticket. Is there a way to configure the SailPoint SDIM connector so that individual Jira tickets are generated for each source?
Thanks