Salesforce Test Connection Error

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

8.4p2

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Share all details about your problem, including any error messages you may have received.

Hi everyone,

We are integrating an application using Salesforce connector. We are using basic authentication. We are getting an error in test connection with an invalid user id, password, or security token error. We are passing the password by appending it with the security token. The app team has done several password resets and still we are getting the same issue. There is nothing except for this error in the logs. We are not seeing this issue in our preprod environment. We are getting this only in production environment. The app team is saying that the permissions on both the users are similar. Anyone has any inputs on this issue? Or any debugging steps that we can follow. Any inputs or advice is greatly appreciated.

Thanks,

Maneesh.B

2

Hi Maneesh,

Can you please double check the url you are using in basic authentication, and are you able to access the same url in your browser. Correct the url and you should be able to connect it.

3

Hi @mbommakanti3298

You can also verify through Postman, if your Salesforce URL and credentials provided are correct or not.