Salesforce connector aggregation error,

[sunilasm (sun am)]

Which IIQ version are you inquiring about?

8.3p1

We are encountering test connection and aggregation errors with our Salesforce connector. After consulting with the application team, it appears that the error originates from the IIQ side. Please see the attached error details.

Authentication Type: basicAuthentication
salesforce error.txt (2.5 KB)

[enistri_devo (Emanuele Nistri)]

Hi @sunilasm,

the error is clear:

your service user doesnt have the permission or the configuration into the connector is wrong.

Otherwise, is possibile that something in the middle between SP and Salesforce, like a firewall or a proxy, is blocking the connection.

[Arun-Kumar]

Hi @sunilasm,

According to the error log, Global_Block/Global_Policy_Denied policy Rule is blocking your access to CONNECT login.salesforce.com:443.

Rule:Global_Block/Global_Policy_Denied
Reason:"Either force_deny or force_exception was matched in policy"
Error: Your system policy has denied access to the requested URL

[sunilasm (sun am)]

Thanks Arun!!

Do you think is this error from SailPoint side, or Salesforce?

[Arun-Kumar]

Hi @sunilasm,

The error is not related to SailPoint or Salesforce. A network security policy is blocking access to the URL. Please forward the error information to the security team for assistance.

[vivek_kumar9 (Vivek Kumar)]

Hi @sunilasm,
Did you tried telnet from Sailpoint server if not check please check and then you will come to know if this issue is from network firewall.