Hi All,
I was trying to onboard Salesforce Connector. My test Connection is failing with error (invalid username or password). The error message is same on ccg log. When I use Postman to authenticate it works just fine and same credentials are not working on IDN side.
Any possible fix for the issue.
Thank you,
Sailesh
Are you using Basic Authentication or OAuth?
If it helps, kindly refer to the documentation on connection details for Salesforce connector here:
https://documentation.sailpoint.com/connectors/salesforce/help/integrating_salesforce/connection_settings.html
Hi Sharvari,
Thank you for your response. We are using OAuth 2 and Password as Grant Type. I can successfully connect using Basic Auth and was able to run aggregation(account and entitlements) with no issue. But our Salesforce want to go with OAuth2 and they have configured connected app and their configuration looks good as well according to Salesforce documentation. I have thoroughly reviewed Connector documentation as well. I have tried different combination like using security token appended after password for service account and all. Tried all types of URL like test/login/domain name one. Having no luck being able to connect successfully.
Thank you,
Sailesh Basel
Is this a sandbox instance? If so I have had luck with test.salesforce.com
Thank you for replying Matt.
Yes, this is sandbox and I have used that URL pattern test.salesforce.com/services/oauth2/token and also https://login.salesforce.com/services/oauth2/token and also https://domainname.salesforce.com/services/oauth2/token. Having no luck connecting. With all the same credentials, clientID and secret and URL that I can reachout via Postman, I am still unable to reachout via IdentityNow. Basic Auth is successful which means VAs can reach out to downstream system. I don’t know if there is any additional requirement that is not in config document for OAuth2.
Thank you,
Sailesh
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