Salesforce Integration Fails Even with Correct Username and Password

Identity Security Cloud (ISC) ISC Discussion and Questions
1

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Salesforce Integration Error in SailPoint ISC – Credentials Are Correct but Connection Fails

Hi,

While integrating Salesforce as a source in SailPoint Identity Security Cloud (ISC), I am getting a connection error during Test Connection.

I am using Basic Authentication and have provided the correct Salesforce username and password, but the integration still fails.

Is there any additional configuration or credential format requirement that I might be missing?

Thanks.

2

Hi @valarmathin Welcome to sailpoint community!

As you’re working on salesforce connector, what’s the current password format that you’re using?

3

Try this @valarmathin

When integrating Salesforce via API (like from SailPoint ISC), providing only the password will not work unless the connecting IP is whitelisted in Salesforce.

You must append the Salesforce Security Token to the password.

Format:

Password + Security Token

Example:

If your password is:
MyPassword123

And your security token is:
XyZ987654

Then in the ISC password field you must enter:

MyPassword123XyZ987654

Without appending the security token, Salesforce will reject the API authentication even if the username and password are correct.

4

In Salesforce integration with SailPoint ISC, is the Security Token required in all environments, or only when the login is coming from an IP address outside the trusted network range configured in Salesforce?

5

Hi @valarmathin ,

Could you please post error message, some times it fails with certificates error.

Thanks,

Mahesh

6

Try the above password combination which I’ve mentioned and LMK