SailPoint WorkItem comment format

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

Version 8.3

Share all details related to your problem, including any error messages you may have received.

The comment in “Send Comment to Owner” in SailPoint workitem has wrong format. The comment is a string which contains newline already when we create it. SailPoint somehow insert additional newline into the comments so now the comments are not in correct format. The related css for the comment is following. Are there any way to not let SailPoint insert the newline?

/* Comment editing on work items */
.commentBody {
margin: 10px 0 10px 0;
text-align: left;
padding-left: 5px;
}

Following is the html part related to the workitem. Notice, “EDT 2024” is in the new line, and same as “111111” for the First Name

From 1111111 on 5/13/24 11:52 AM 
Form Name: General Access Request Form 
1. Requested On -> Mon May 13 11:51:53 
EDT 2024 
2. Employee Type -> Regular 
3. Employee ID -> 111111 
4. First Name -> 
111111 
5. Last Name -> TestUser 
6. Email Address -> 
[email protected] 
7. Phone Number -> 111
2

Try to add nowrap; into the CSS or try to add <nobr> tag into the text you don’t want to have new lines.

3

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