Sailpoint Automation Integrated Access Request on Service wow are failing

[yedurureddy (Yeduru Srinivasa reddy)]

Which IIQ version are you inquiring about?

8.4p2

Please share any images or screenshots, if relevant.

Share all details about your problem, including any error messages you may have received.

Service Wow is tickecting tool we are using and we have automated the User access request when user raised the request via service wow the automation is failing with below error
openconnector.ConnectorException: Exception occurred. Error message - [ InsufficientPermissionException ]
[ Error details ] HTTP not ended OK. Response Code - 403 Error - Not Authorized to access this resource/api
[sailpoint.tools.GeneralException: The application script threw an exception: java.lang.NullPointerException: Null Pointer in Method Invocation BSF info: script at line: 0 column: columnNo]

And requires manual provision and when we add the sailpoint business role manually via Manage Access Quick link the role is adding and access provisioned and entitlements are added to the user profile

[SaidurgaMallela]

Hi @yedurureddy,

looks like the issue is with the integration from ServiceNow to SailPoint during provisioning.

I’d suggest checking the technical account used for the integration — make sure it has the right capabilities in SailPoint, especially for app access and API calls.

Also, confirm that it has permission to provision to the target application and run any rules/scripts involved.

The NullPointerException usually means something in the script is trying to use a null value. Review the provisioning rules and add proper null checks.

You can also try the same request manually using “Manage Access” — if that works, it’s likely a permission issue with the integration user.

Fixing the permissions and script should solve it. Hope this helps!