Reviewer Comment Not working in Access Request Decision Email (IdentityNow)

[geetad (Geeta Desai)]

Hi All,

I’m working on customizing the Access Request Decision email template in ISC and I’m trying to include the reviewer’s comment in the denial notification.

However, I’m not seeing the reviewer comment available in the template context.

What I’ve tried:

• $reviewerComment

• $approvalComment

• $detail.reviewerComment

None of the above are rendering in the email.

Current logic:

#if(!$approved && $reviewerComment)
  ${rejecterName} included the following comment: $reviewerComment
#end

Questions:

1. Is the reviewer comment available in the Access Request Decision email context in IdentityNow?

2. If not, is there a supported way to expose it (e.g., via workflow customization or metadata injection)?

3. Has anyone implemented a pattern to safely include reviewer comments in these notifications?

[gmilunich (Geoff Milunich)]

If you can get the access request, you may be able to use that to get the comments.

[geetad (Geeta Desai)]

Thanks, Do you mean extracting comment in the access request object? do you have a sample to share by any chance

[gmilunich (Geoff Milunich)]

Actually, I missed that you tried it already (detail.reviewerComment) and it did not work.

I did test this in my Ambassador Tenant Environment and I am seeing the same issue as you. The comments come through for the request, but they do not come through for the Deny. You can see I added them at the end:

I would submit this as a Support Ticket

[iamnithesh (Nithesh Rao)]

A client of mine reached out with the same issue. This looks like a link broken on SailPoint side. I have asked them to open a ticket