Email template - Access Request Reviewer notification restriction

[harishhaleon (Harish G)]

Hi Team,

Is it possible to restrict sending Access request reviewer email notification based on the particular requestorComment?

Thanks,
Harish G

[DeepanshuBisht]

Hi Harish,
Restricting it through certifications itself is not possible as SailPoint does not provide that kind of fine grained customization although you might be able to achieve this utilizing workflows.

[RAKGDS (Rakesh Bhati)]

Hi Harish,
This is not currenly supported in IdentityNow. You can raise a request in the idea portal for this enhacement

[colin_mckibben]

It is possible to conditionally stop emails from being sent. You can read this solution to learn how to conditionally send an email from an email template based on some criteria in the user variables.

Email Templating and Conditional Routing

I did some testing on my end and I was able to conditionally stop emails from being sent on a per template basis. I accomplished this by adding an if condition in the subject of the template. If the condition evaluates to true, then it will insert the #stop variable so the email is not sent. If the condition is false, then the #stop variable won’t be inserted into the subject, and the email will be sent. Here is what I put in the subject: #if(true)#stop#end A user has been granted ${accessP…

In your case, you want to check if the comment is equal to a certain value or contains a certain value, so you would probably use something like this in the subject line.

#if($requesterComments.toString().contains("No review necessary"))#stop#end New access request for ${requestedForIdentityName} ready for review