Email notification

[Manju22 (Manjuladevi Manickam)]

Hi,

How to stop the email notification from being triggered if the access request is placed for one particular entitlement.

[nikhleshsdg (Nikhlesh Sheoran)]

HI @Manju22,

Try this.

1. Go to Email Template for which you need to stop email.
2. Use if else condition to stop email for specific entitlement.

Ex. #if(<add_condition>)#stop #{else}reminaing subject line#end

Thanks.

[Manju22 (Manjuladevi Manickam)]

Sample email template

If I write condition like this, its not working.

#if($detail.name.toString().contains(“Azuregroupname”))#stop#end ${requesterName} Has Requested Access on Your Behalf.

[nikhleshsdg (Nikhlesh Sheoran)]

Add #end in the end of the subject line.

#if($detail.name.toString().contains("Azuregroupname"))#stop#{else} ${requesterName} Has Requested Access on Your Behalf.#end

[Manju22 (Manjuladevi Manickam)]

its not working as well.

[bcariaga (Braden Cariaga)]

Can you give this a try in the subject: #if($detail.name.toString().contains(“Azuregroupname”))no_send#{else} ${requesterName} Has Requested Access on Your Behalf.#end

[Manju22 (Manjuladevi Manickam)]

This is not working too.

[venus (Venugopala Rao Sarika)]

Is the intent to avoid the complete email notification or just suppress one entitlement in the body?

[Manju22 (Manjuladevi Manickam)]

@venus

suppress one entitlement in the body?

I like to suppress the email notification if one particular entitlement is being requested. Actually, we are requesting that entitlement using workflow (manage access). I dont want end user to be notified about the internal process.

[venus (Venugopala Rao Sarika)]

Are you using the OOTB “LCM Provisioning” workflow or a custom one?

[Manju22 (Manjuladevi Manickam)]

@venus

custom one

custom workflow. Source account created as trigger and action as manage access (to add azure group).