Reminder notification email for approvers regarding certifications

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hello Team,

We’ve to send a remainder mail to the reviewer regarding certification decision approval in IdentityNow. If reviewer doesn’t take any action for 2 days, we to generate an auto email saying please take action etc. If reviewer still didn’t take any action then an esclation mail should be triggered to the reviewers manager. There is ooo configuration having it for 7 days but we need for 2 dasy. Can this be acheived in IdentityNow using workflow? But I see some challenges here. please see screenshot. could someone please suggest?

notification trigger
notification trigger1757×171 8.47 KB

TestCertificationReminder20230426
TestCertificationReminder20230426410×590 8.53 KB

Thank you and Kind regards
Mane

2

You could look into using the Wait action as a way to achieve this. Use the wait action after the “Campaign Activated” trigger to wait 2 days. Once the two days have passed, your workflow should invoke the necessary APIs to see if any action has been taken. If no action has been taken, then email the reviewer.

If you need a follow up email if no action is taken after a few more days, then you could call out to an external trigger workflow that also has a wait step. This external trigger workflow would perform the same steps to check if there is activity or not. You could probably use this API to get the campaign activity: list-identity-certifications | SailPoint Developer Community

flowchart TD
    1[Campaign Activated] --> 2[Wait 2 days]
    2 --> 3[Get Campaign Activity]
    3 --> 4{Is there activity?}
    4 -->|Yes| 5[End Workflow]
    4 -->|No| 6[Send Reminder Email]
    6 --> 7[End Workflow]