OOTB Certification Due Customization

[chandramohans27 (Chandra Mohan S)]

Hi Experts,

I have customized the OOTB certification due notification to send different template on Day 7 and different template on Day 14.

For this usecase, I have used below logic.

#if(${ordinalNumReminders} == "1") SEND REMINDER Email Body #{else} SEND Escalation Email Body #end

Today is day 7, expectation is to see Email Reminder, But we received Escalation.

[uday_kilambi]

Hi @chandramohans27 ,

Have you verified to check the value of ordinalNumReminders by passing that in the email body to check if it is actually returning 1 for the first reminder?

Regards,
Uday Kilambi