Non Employee End Date Reminder Email Not triggering

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Is there any information on how Non-Employee End Date Reminder gets triggered.
I have been trying to test the email template, but as it does not contain TEST EMAIL Option, it has been quite a journey.
To be precise of the problem, I am not receiving the email for Non-Employee End Date Reminder. The email template is OOTB (out of the box). I have a single Non Employee Source. Identities in that source has End date set as 5,6,7,8 days from today. So that any one of them can trigger this email template. Each Identity has a valid manager.
Checked that this template has Email Configured as medium:
{"key":"non_employee_request_created","mediums":["EMAIL"],"modified":null}

Tried this overnight, still no email got triggered. Are there any other configurations that needs to be done in order for this email template to get triggered?

2

Here are a few things that you can try if this is still non production

  1. See if there is some kind of “emailSent” event.
  2. redirect all emails to your email or some common mailbox that you can see.
  3. There is a chance that having bad velocity script is leading to errors. You may want to have your email content completely static and try (without any of the velocity script)… This will help you understand if there is a email template issue.

Try and let me know if it worked by any chance.

3

Hey, Thanks for the response.
I did checked emailSent event it was empty.
All the emails are redirected to my mailbox

Want to confirm if there is a way to trigger this email template frequently such that when uploaded the feed file in IDN NELM Source, it instantly triggers the Non Employee End date reminder template. So that i do not wait for a day to check if that is getting triggered or not.

4

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