Hello All,
We have this below email template for Life Cycle state change. This email was working fine and suddenly stopped working.We dont see any issues witt template or user record the LCS change is happening successfully. but email is not triggering.
Anyhelp is much appreciated !
Hello All,
We have this below
#if($newState ==“Future Contractor”)
Hello,
${identityName} will arrive on ${identity.startDate}. When they arrive, please provide her/him with her/his HR identifier ${identity.uid} which they will need to configure their password on the day of their arrival by following this [link]
Along with their username ${identity.lowerFullName}, this password will be used for their laptop, email, and SSO authentications.
Thanks and best regards
Bonjour,
${identityName} va arriver le ${identity.startDate}. Merci de lui communiquer son matricule RH ${identity.uid}, à utiliser le jour de son arrivée pour mettre à jour son mot de passe en suivant ce [lien]
Avec leur login utilisateur ${identity.lowerFullName}, ce mot de passe sera utilisé pour leur PC, leur email et l’authentification SSO Believe.
Cordialement,
#elseif($newState ==“Active”)
Hello,
${identityName} will arrive today. When they arrive, please provide her/him with her/his HR identifier ${identity.uid} which they will need to configure their password by following this [link]
Along with their username ${identity.lowerFullName}, this password will be used for their laptop, email, and SSO authentications.
Thanks and best regards
Bonjour,
${identityName} arrive aujourd’hui. Merci de lui communiquer son identifiant RH ${identity.uid} et lui demander de mettre à jour son mot de passe en suivant ce [lien].
Avec leur login utilisateur ${identity.lowerFullName}, ce mot de passe sera utilisé pour leur PC, leur email et l’authentification SSO Believe.
Cordialement,
#elseif($newState ==“Leaving”)
Hello,
The termination of ${identityName};will be performed in 14 days. Without a renewal action ${identityName} will lose all access to Believe services (network, email, etc.).For any assistance, please contact the Help Desk.
Thanks and best regards,
#else
Hello,
The user ${identityName}'s status has changed to $newState.
#end
Thanks