Need help on the Send email part in Sailpoint ISC Builder workflow

Hey Guys,

I earlier used to use the “recipientEmailList”: [“”, “”] in this format while creating the workflows, but now it doesn’t take this i guess and rather asks for the recipient id in the builder.
I’m stuck at this and getting bad request - can someone please help me?

Hi @saurabh_raj

This seems to be working for me,

"recipientEmailList": [

     "ABC.XYZ@zzzinc.com",
     "PQR.XYZ@zzzinc.com",
     "{{$.getListOfIdentities1.identities[*].email}}",

],

Are you noticing anything different?

I’m using “recipientEmailList”: [“”, “”] in this format only, but the UI expects recipient ID. Is this something which is new?

@saurabh_raj

From what I remember, this is how it originally looked. After some updates, the Send Email action now supports multiple email addresses, such as:

Yes, I also remember previously it looked like that, also i see the same in the previous workflows. But now it asks for recipient id - not sure whether it is new update or something?

@saurabh_raj - How does it look from backend? Can you try adding recipients from there directly? Export WF add recipients and import back or maybe use VSCode to directly update.

“recipientEmailList”: [

 "ABC.XYZ@zzzinc.com",
 "PQR.XYZ@zzzinc.com",
 "{{$.getListOfIdentities1.identities[*].email}}",

],

Yes, I’m trying from json itself and using recipientEmailList, but its not working out.. In the UI its still asks for the recipient id - as a mandatory field and shows as 400 bad request..

can you delete the send email step and try to add it again then you can give a try

Got it fixed!!
Thanks!

Can you provide what fixed it for you?

My guess is your SendEmail step was on Version 1, as that only allowed for 1 RecipientId, and that is what you are seeing. Deleting the step and re-adding it (As suggested by others) works here because it would have put the step on the latest version (Version 2). This situation can arise if you use a template that has older steps in it, or have a Workflow that is older that you are now updating or copying from.

For Reference, where is what the config for Version 1 looks like (“Send Email 2” step is Version 1) :

And here is what the config for Version 2 looks like (“Send Email 1” step is Version 2):

1 Like