Workflow action sendEmail need to send multiple user

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi,

In IdentityNow, in workflow builder it has action “sendEmail”. I need to send email to multiple users. But in recipientId attribute it allowing only one user id. Is there any possibilities to send to two or more users?

Regards,
Thamizhselvi

2

Beta workflows only allows sending an email to a single identity at a time. We are aware that this is very limiting and are working with engineering to improve the sendEmail action.

3

Hello Colin,
Is there any update on the sendEmail action regarding sending email to multiple users.
Thank you.
Biplav

4

Yes, Send Email has been updated to now allow up to 10 recipients at a time.

1 Like
5

Thank you for the information Colin. I have one more question, On the “Recipient Email Addresses” If we have to choose variable instead of entering value, in that case also can we add multiple recipients adding multiple variables if yes, can you please explain how to add multiple variables there.
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eg:
if I choose this variable ($.trigger.attributes.requesteremail) as one recipient and want to add more variable as recipient ($.trigger.attributes.recipemail).
Thank you.
Biplav

6

You can only select one variable when using the variable selector. I have asked the product team to consider allowing the recipient email address to accept a mix of static, picker, and variable insertion, which will help with this use case.

7

Thank you so much Colin, do you have any idea how long it takes for the product team to consider allowing it? And, if there’s any tracker for this request can you provide me the ID of it as well.
Thank you.
Biplav

8

I don’t have an estimate for these types of requests. It depends on the backlog of priorities. There is no public roadmap for these enhancement requests, but I do monitor the tickets I create to help me remember where to announce it once it is complete.

9

@colin_mckibben,

Could you advise on the proper format for adding additional recipients? For example, what would the Recipient Email Addresses field look like if we wanted to add four recipients:

10

At this time you can’t mix variables with static values in the recipient email address list. Per my previous comment, I have asked the product team to consider this use case.

11

If you can’t mix how can you add up to 10 recipients? Would they all have to be static or all variables?

12

Yes, that is correct. All static or all from a single variable reference.

13

Thank you @colin_mckibben.

14

Hi @colin_mckibben , is feature to allow mix variable with static values in the recipient email address have been build ?