I have an AD connector for which 5 new entitlements were added, but I’m having an issue while trying to look for them in the manage user access, the entitlements are shown if I set as filter the name of the application but if I put the name of the entitlement or the value in the field “Search by keywords” the entitlement is not showing. I’ve tried to solve this by deleting the entitlement and adding it again using the aggregation group task but it didn’t work, also I restarted the servers for Sailpoint and the DB but also nothing happened.
Has anyone faced the same issue or similar or have any clue of what can be the solution for this issue?
check those group has displayname or not ? if you are not setting during create then aggregation will update. may be it was searchable by DN in that case.
also try after full text index run that will fix the index issue if there is. in this case you can change the time of freqency like every 1 hr or so.
I read the info you posted and tried to run the task manually (Full Text index refresh) and is throwing a null pointer exception error. Do you know why this might be happening? I dont know how to activate logs for this task since it was never ran manually, if you know how to please also let me know
Also for the groups, they were created during aggregation so they do have a Display name, we also tried to search by dn but it was the same, no entitlement was found.
if you need to reconfigure again then use these steps but this is last option if above not worked.
When configuration and data are good but the index remains corrupt:
Stop Tomcat.
Back up …/WEB-INF/*Index directories.
Delete the index folders (e.g., BundleManagedAttributeIndex, ManagedAttributesIndex, TargetAssociationIndex).
Start Tomcat.
Run Full Text Index Refresh to regenerate.