I’m evaluating options for adding additional data to SDIM tickets and stumbled on this. How did you get planInitializerScript
to work? Is the beforeProvisioningRule
on your Service Desk Integration configured with Sample Before Provisioning Rule for SDIM
?
I’ve tried a couple different formats to add extra data to the plan arguments using planInitializerScript
but haven’t had any luck. I assume it’s because that OOTB Before Provisioning Rule is attached, but I can’t find a way to remove it.
As for Requester Source, that seems to be utilized in the Sample Before Provisioning Rule for SDIM
rule. The rule code uses it to populate the opened_by
and requested_for
arguments/variables with the nativeIdentity of the account for the corresponding identity in the Requester Source.