IQ Service Timeout Issue

[msingh39 (Maninder Singh)]

Hi All,

We are seeing intermittent timeout issue for IQService while system trying to process bulk records in identityNow with below error:-

[“Timed out waiting for a response from IQService after [60] seconds. Request outcome is unknown.Configure IQServiceResponseTimeout or provisioningTimeout in the source to increase the timeout. Read timed out”]

Any suggestion how to resolve it?

Thanks

[kjakubiak (Kamil Jakubiak)]

Hi Maninder, welcome to Developer’s Community,

You can try to increase timeout

it might also be network issue - I’d double check if all ports are correctly opened on the firewall.

[msingh39 (Maninder Singh)]

Thanks Kamil. I will be trying that to see if it helps. Firewall wise seems good but will double check the same.

[Sachin_Rajathadri]

Hi @msingh39,

I agree with Kamil.
The other option is to extend the provisioning timeout and IQService response timeout. I haven’t tried this, but some of my colleagues mentioned that it fixed the issue. If you have Visual Studio code, you could add those pretty easily. I would suggest starting with 120 seconds and slowly increasing it to 180 sec, 240 sec and so on.

Note: In Postman, you can use the PATCH to update the source.

Let us know how it goes!