How to notify admins if SDIM ticket creation fails?

Identity Security Cloud (ISC) ISC Discussion and Questions
, ,
1

Hi Experts,

I’m currently using SDIM (Service Desk Integration Module) to create ServiceNow tickets for Identity Certification Remediation requests.

I would like to know if there is a way for SailPoint ISC admins to be notified automatically (for example, via email) if the SDIM fails to create a ticket.

I noticed that there is no OOTB email notification available for SDIM failures. Has anyone implemented a custom solution (such as using Workflows or other methods) to handle this kind of failure notification?

Thanks in advance!

2

Hello @jinmartin

You have few options to create SN tickets for Identity Certification requests either create a custom Workflow in ISP and use the Service Desk Connector Action or you can use IdentityNow’s Webhook Triggers to fire the creation of the ticket. All the luck in your future endeavours

3

Hi @eberteo , thanks for the reply.
I’m currently able to create ServiceNow tickets using:

  1. a Workflow (for Role Composition Certifications), and
  2. SDIM (Service Desk Integration Module) for Identity Certifications.

For the Role Composition Workflow, I have implemented error handling so that admins are notified if any step fails.

However, for Identity Certification, I’m not sure how SailPoint admins can be notified automatically if SDIM fails to create a REQ ticket.

4

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.