How to create work Item from Workflow

Identity Security Cloud (ISC) ISC Discussion and Questions
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For ‘creating a ticket’ you mean a workitem in sailpoint, correct? not an external system like ServiceNow.

You have two options for a “work item” in IDN:

  1. you can create another workflow form, which has all the information in it, and you can send it to whomever you want (not a governance group at this time). That would stay open until they take action on it.
  2. create a disconnected application, and trigger provisioning against it.

The downside of option 1 is similar to using workflow forms as ‘approvals’. They will not be tracked by IDN as actual work items. There will be no record of provisioning, nor of an action being ‘approved’. If you have audit requirements around providing evidence for these steps within the tool, you can’t use these options.

In terms of having the workflow loop back to the first approver, you could try doing that using workflow steps. I’m not sure if IDN allows for that. From a design perspective, it’s not great because it creates a scenario where the workflow never gets completed.

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