How to create work item from workflow (additional questions)

Identity Security Cloud (ISC) ISC Discussion and Questions
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Continuing the discussion from How to create work Item from Workflow:

Hello guys,
I have read the previous discussion about this topic and I’d like to ask some questions. First, I have created a workflow to send a form to users for acknowledge of a policy. Once they accept it the workflow will save the values into a source (csv) then this will update them into the Identity.

Now, I’d like to create a work item to show this task in the Dashboard\Pending Task (Task Manager). I have run the workflow and sent the form to my user but I don’t see the Task in the dashboard (as suggested in the previous post). Also, the documentation doesn’t show how to create an item, this shows a list of APIs to manage an existing work item.

So, can you help me how to create this work item or guide me where I can find more information about it.

Thank you,
Jio

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@Jiovanni unfortunately, you cannot create a work item in ISC.

A user can have a work item in the following conditions:

  • If they are a source owner and need to complete a manual provisioning task for a disconnected application.
  • If they are an approver for access items and need to approve them.
  • If they need to complete a certification.

I think the best approach would be to configure a reminder email in your workflow.

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1 Like
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Thank you for the clarification!
I have already configured the reminder in the form email.
Thank you again.