Gettting the following error while trying to open quicklink after upgrading to 8.5

IdentityIQ (IIQ) IIQ Discussion and Questions
1

Which IIQ version are you inquiring about?

8.5

Please share any images or screenshots, if relevant.

image
image762×749 38.9 KB

2

@deveshrns Please share your complete error message.

3

javax.servlet.ServletException: javax.servlet.ServletException: /include/formRenderer.xhtml @110,74 id=“form-ct-#{form.id}”
/include/formRenderer.xhtml @110,74 id=“form-ct-#{form.id}”: /workitem/workItemForm.xhtml @52,70 value=“#{workItemForm.formBean}”: Error
reading [formBean] on type [sailpoint.web.WorkItemFormBean]

at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:85)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:142)
at sailpoint.web.util.MethodFilter.doFilter(MethodFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:142)
at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:158)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:142)
at sailpoint.web.util.TimingFilter.doFilter(TimingFilter.java:88)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:142)
at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:142)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:142)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:166)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:88)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:83)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:643)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:72)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:344)
4

Your QuickLink triggers a workflow that has an Approval step rendering a Form as a work item. The workItemForm.xhtml page tries to instantiate the form’s backing bean via #{workItemForm.formBean}.

can you share please your quicklink xml

5

hi @deveshrns

This error your getting because of UI component’s after upgrading to 8.5 and is almost always related to custom UI or old form/quicklink overrides.

Solution:
Restore the default 8.5 UI files

  1. Re‑apply only supported customizations (branding, CSS)
  2. Review any custom quicklink forms or workitem forms
  3. Clear browser cache and restart the app server