Forms not visibled in quicklink and UI

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi Team,

I am trying to launch a custom Form through a QuickLink in SailPoint IdentityIQ.

I created:

  1. A Form object

  2. A Workflow containing an Approval step with FormRef

  3. A QuickLink with action=“workflow”

Now the QuickLink is saving successfully, but when I click the QuickLink, I am facing issues launching the workflow/form correctly.

My setup:

  • Form Name: New Employee Onboarding Request

  • Workflow Name: New Employee Onboarding Workflow

QuickLink XML contains:

Can someone please share:

  1. The correct structure for workflow-based QuickLinks

  2. Whether additional attributes are required in some IIQ versions

  3. Common reasons why QuickLinks fail to launch workflows/forms

Thank you.

2

Hello Ramesh

As you have already created quicklink, form and workflow. Kindly check sailpoint logs if you are getting error while opening form. Correct structure is quicklink with action as workflow name and in workflow we should have step with approval form defined as defined in sample below:-

<?xml version='1.0' encoding='UTF-8'?> 
<!DOCTYPE Workflow PUBLIC "sailpoint.dtd" "sailpoint.dtd">

<Workflow name="New Employee Onboarding Workflow"
          type="Workflow">
<Variable name="launcher"/>
<Variable name="identityName"/>

<Step name="Start" icon="Start">
    <Transition to="Approval Step"/>
</Step>

<Step name="Approval Step" icon="Approval">
    <Approval name="New Employee Approval"
              owner="ref:launcher"
              return="approved">

        <FormRef>
            <Reference class="sailpoint.object.Form"
                       name="New Employee Onboarding Request"/>
        </FormRef>

    </Approval>

    <Transition to="End"/>
</Step>

<Step name="End" icon="Stop"/>
</Workflow>

Let me know if it helps in fixing your issue

3

Hi @Rameshv ,

Can you share the logs, so that it would be easy to debug the issue.
You can get the SailPoint IIQ logs from Intelligence → advanced Analytics → Syslog and run search

4

Hi @Rameshv ,

Can you elaborate what problem you are getting after clicking on quicklink?

Please check logs during that time

5

@Rameshv Please share the artefacts to review if you set it up properly or not.

6

What exactly happens when you click on quicklink. Do you get error or you dont see any change on UI? As other suggested , please share the exact issue you are facing with your artifacts.

7

@Rameshv , did you set the owner to the Form, if owner is not set in form , the form will not be displayed.

you can create a variable launcher in workflow, and in owner field in form, select reference and then select launcher.

8

Hi @Rameshv

To help debug why the forms are not visible in QuickLink/UI, could you please share a few more details:

  1. Workflow XML – especially the steps where the form is configured and launched.
  2. QuickLink configuration – how the workflow is linked to the QuickLink.
  3. Form configuration – whether it’s inline or referenced via workItemForm.
  4. Whether this issue is happening for all forms or only specific workflows.

This will help identify if it’s a workflow issue, form configuration issue

Thanks!

9

@Rameshv Please let us know if this issue is still open. In case it is resolved mark your post as resolved and please also share how did you fix it. This’ll help fellow sailors having the similar issue.

10

definitely, there will be an error when calling the workflow through the form. If you can share the logs from the console, it will be easier to troubleshoot the issue.

11

Thanks for responding @santhirajumunganda . I’ll add those ScreenShots here.

12

If Quicklink is visible and form is not laoding then the issue is with your code.
Eg: Once of the common reasons could be your code may be throwing some exception>
You might not have defined the owner for the form as launcher.
There could be some other reasons as well.
but if you can provide entire code that it would be easy to help you