QuickLink Load Error

IdentityIQ (IIQ) IIQ Discussion and Questions
,
1

Which IIQ version are you inquiring about?

8.3sp2

Issue Summary

For non-admin users, when a user clicks on a quick link (access based on a quick link population), the user gets an immediate error returned:
image

Caused by: java.lang.NullPointerException
	at sailpoint.service.quicklink.QuickLinkLauncher.validateQuickLink(QuickLinkLauncher.java:540)

This quick link is supposed to present a Form to fill out to execute a workflow.

Initial Troubleshooting

We have identified that this issue is only present on a separate installation environment. We have verified that the following objects are the same:

  • Quick link population configuration (Global Settings-> Quicklink Population → Config)
  • Quick link population object (DynamicScope object)
  • Quick link itself

We have verified that only the Custom added quick links throw this error. It only happens for quick link populations, not IdentityIQ admins.

2

Root Cause

The root cause was the QuickLinkOptions object that is associated with the QuickLink population. This object was corrupted, causing an error when selecting a QuickLink as a user in that population.

Solution

IMPORTANT: Before executing this solution. Take a screenshot or notes on what quick links that the population has available and the configuration that they have in here.
image

  1. Remove QuickLink population from the GUI.
    • Navigate to Gear Icon → Global Settings → QuickLink Populations
    • Delete population [Population Name] → [ 'X' Icon]
  • NOTE: Do not do to debug to do this. It won’t reach the QuickLinkPopulation object that needs to be removed.
  1. Re-import QuickLink population from XML file (if in codebase) or re-create it in GUI
  2. Reconfigure QuickLink options (adding viewable quick links, setting the For Self or For Others option).