End User is getting a system error for quicklink

IdentityIQ (IIQ) IIQ Discussion and Questions
, ,
1

Which IIQ version are you inquiring about?

Version 8.2

Share all details related to your problem, including any error messages you may have received.

In our IdentityIQ enviorment I have a couple of users reporting system errors when trying to submit a request for access. Researching the logs with the error code I am getting the following message and have no idea what this means. Any help will be highly appreciated.

sailpoint.tools.GeneralException: quickLink is required
at sailpoint.authorization.AccessItemAuthorizer.(AccessItemAuthorizer.java:49)
at sailpoint.rest.ui.requestaccess.AccessItemResource.getAdditionalQuestions(AccessItemResource.java:261)
at sun.reflect.GeneratedMethodAccessor4774.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:124)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:167)
at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:219)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:79)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:469)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:391)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:80)
at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:253)
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248)
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244)
at org.glassfish.jersey.internal.Errors.process(Errors.java:292)
at org.glassfish.jersey.internal.Errors.process(Errors.java:274)
at org.glassfish.jersey.internal.Errors.process(Errors.java:244)
at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265)
at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:232)
at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:680)
at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394)
at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:346)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:366)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:319)
at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:205)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at sailpoint.web.SailPointResponseFilter.doFilter(SailPointResponseFilter.java:76)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at sailpoint.rest.jaxrs.MethodOverrideFilter.doFilter(MethodOverrideFilter.java:90)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at sailpoint.rest.RestCsrfValidationFilter.doFilter(RestCsrfValidationFilter.java:71)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at sailpoint.rest.AuthenticationFilter.doFilter(AuthenticationFilter.java:109)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:61)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:151)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)

2

you may need to validate all dynamic scope to see if there’s any missing dynamic scope of misconfigured dynamic scope.

3

We have seen this earlier , this could be because of multiple reason

  1. DynamicScope is missing for the quicklink

  2. using the deeplink URL for access request page example “identityiq/AccessRequest…”, these quicklink are loaded for the Dynamic Scope only once logining is completed .

4

It is only effecting two users the Dynamic Scope being broken I would assume would effect anybody that falls under that filter.

5

Looking at the mentioned issue and the IIQ version 8.2

I remember a lot of our quicklinks used to encounter null pointer exceptions post deployment between the lower environments.

If this is something relevant there is a community post with the solution mentioned
here.