Getting Error while accessing the Quicklink from End USer :The system has encountered a serious error while processing your request. Report the following incident code to your system administrator: 139489941

[Venu1010 (Venugopala Hs)]

Hi Team,

End user is getting below error massage while accessing the newly created Quicklink in Sailpoint IIQ 8.3p4 even after adding Dynamic Scope as “Everyone”. Could you please assist on this.

The system has encountered a serious error while processing your request. Report the following incident code to your system administrator: 139489941

[Venu1010 (Venugopala Hs)]

Below is the “Syslog” error :

javax.faces.FacesException: #{quickLinks.chooseQuickLink}: java.lang.NullPointerException:
Cannot invoke “sailpoint.object.QuickLink.getName()” because “ql” is null

[enistri_devo (Emanuele Nistri)]

Hi @Venu1010,

do you have a rule\script where you declare and use a variable called ql?

[iamksatish (Satish Kurasala)]

@Venu1010
Share you workflow xml and reference rules if any xmls

[jophis_alias]

is this resolved.? i started seeing this error

[pravin_ranjan (Kumar Ranjan)]

@ Venugopala Hs

try to delete quicklink (only custom one) from console and re-import it. it works for me all time.

[jophis_alias]

In my case i had to delete Quicklink and Dynamic scopes and then reimport worked

[pravin_ranjan (Kumar Ranjan)]

glad you found, sometimes you need to delete Dynamic scopes. Cool.