Unable to Open 'Manage Access' – System Exception

[Ranjith25 (Ranjith M)]

Which IIQ version are you inquiring about?

8.4p1

Hi All,

When I try to open the ‘Manage Access’ section, I am getting a ‘System Exception’ error. I have attached the error message and logs below. Could you please anyone help me on this

System Exception: The system has encountered a serious error while processing your request. Report the following incident code to your system administrator: 10225257

Loggers : ERROR https-jsse-nio-8443-exec-4 sailpoint.web.util.SailPointActionListener:44 - Caught unhandled JSF exception: #{quickLinks.chooseQuickLink}: java.lang.NullPointerException
javax.faces.FacesException: #{quickLinks.chooseQuickLink}: java.lang.NullPointerException

Thanks,

Ranjith M

[haideralishaik (Shaik Haiderali)]

hi @Ranjith25

I faced a similar issue a few weeks ago. In my case, the error was caused by how the access request page was being accessed. I was using a deep link URL (e.g., identityiq/AccessRequest...), and that was preventing the Quicklinks from loading properly for the Dynamic Scope after login.

Once I switched to using the correct deep link, the Quicklinks loaded as expected, and everything started working fine. If you’re seeing a “system error: quickLink is required” message, it might be worth checking how you’re accessing the page.

Hope this helps":

Identity is getting a system error quickLink is required - IdentityIQ (IIQ) / IIQ Discussion and Questions - SailPoint Developer Community

[Ranjith25 (Ranjith M)]

Hi @haideralishaik

Thanks for responding. I was facing a Null Pointer Exception, and based on the post below, I was able to fix the issue

Solved: Quicklinks and Dynamic Scopes Are Corrupted on Deployment - NullPointerException - Compass