Failed to Enable AD for User

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi Folks,

Getting below error while enabling the user in ISC under Active Directory.

[“Error(s) reported back from the IQService - Error occurred while enabling the account CN\u0xxdcxxxx,OU\u003dSt,DC\u00,DC\u00,DC\u00,DC\u003 The server is unwilling to process the request. The server is unwilling to process the request. 0000052D: SvcErr: DSID-031A126A, problem 5003 (WILL_NOT_PERFORM), data 0 0000052D: SvcErr: DSID-031A126A, problem 5003 (WILL_NOT_PERFORM), data 0 . HRESULT:[0x80072035]”]

Thanks

2

@msingh39 please check if the user is in the right container in SailPoint. If not run and single aggregation to first get the user updated details and then try to enable it.

If you still face the same problem enable the debug log level for iq service and verify the logs and let us know

3

I heard people are having issues to enable/disable account recently. See the post here: Enable/DIsable Account API issue
@pr226b , @Abhinov7 could you please confirm if you were able to solve this issue?

Apart from this , I would suggest to aggregate the use , remove any rule attached to the source and then again retry. If you see success then it might be a rule issue.
If it is not related to rule then open a support ticket for it.

4

Hi,

It seems the issue is solved now.

Can you try now?

-Abhinov

5

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