Error(s) reported back from the IQ Service - Failed to update attributes for identity - The server is unwilling to process the request

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hey community :waving_hand:,

Since a few weeks, lot of identities attributes failed to be updated inside their Active Directory account.

The error message is “Error(s) reported back from the IQ Service - Failed to update attributes for identity - The server is unwilling to process the request.”

Sometimes, this is due to timeout errors and sometimes IQ Service cannot process the request.

We have checked with our customer if all AD accounts has been correctly created in the database. And this is correct.

Also, I thought that it was because the IQ Service has a lack of CPU or RAM but this is not the case.

Is anyone faced to this issue ?

Thanks :grinning_face:

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Hi @LEOS You can get this message when DN formatted attributes point to an object that doesn’t exist. This particularly happens with Manager updates. Has there been a re-org going on at all and did you check the Manager in AD vs the Manager in ISC?

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PS - the Server that is unwilling in this case is likely to be the Domain Controller Server, not the IQ Service Server.

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Hi @j_place

I found the solution with your reply, one value was not convert to the correct format (iso 3166 for all account attribute like c, st, countryCode).

Thanks for your help :smiley:

Good day !

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Hi Leo - glad you solved it. For info, the problem attribute in your case will be countryCode as that is expecting a pick list (enumerated) value. The other 2 have no validation on them.

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