Error Disable Account Web Services SaaS connector

[tiagosouza (Tiago Santiago de Souza)]

Hi Everyone, has anyone already seen this error attached, would you know how to help?

We have configured a connector via Saas webservices where when deactivating an account it displays the error “Error”
[ConnectorError] missing output (requestId: 7d22e5bd3ba549a4b3b13edw25be02d1)".

When checking directly in the application, the account was successfully removed, however the screen always shows this and the account disappears only after a new source addition.

We are using HTTP Operations from Disable Account
passing End Point with DELETE method. I have already carried out tests via postman using the same endpoint and method and it returns success without any json.

[pdegraaffiam (Paul de Graaff)]

I am seeing the same error on the create account operation with the web services connector and the account gets created in the target system but ISC throws this error? No idea why it is throwing this error, the same body works fine in postman. Any help would be appreciated!

[gogubapu (bapu gogu)]

Hi @tiagosouza and @pdegraaffiam,

Add status codes(2**) in response information.

Thank You.

[tiagosouza (Tiago Santiago de Souza)]

Hi Gabu, Thanks for the feedback, we were already using code 2** in the response and it still shows the error

[pdegraaffiam (Paul de Graaff)]

That did not work for me either as I had that in there already.

Will open a support ticket.

Paul

[radoslaw_klimkowski]

@pdegraaffiam
any luck with DELETE call? I’m having exact same issue on SaaS custom connector

[pradeep1602 (Pradeep gupta)]

Can you test this in postman and share the output?

[radoslaw_klimkowski]

@pradeep1602
Postman calls are working normally

[j_place (Jeremy Place)]

Have you tried removing default Content-Type header from the DELETE call?

see

Header

[radoslaw_klimkowski]

@j_place i’m using only one header with auth

[j_place (Jeremy Place)]

Yes, but the note on the link says that it will add a default Content-Type header of “application/json”, so may be expecting a response, which it won’t get for a DELETE.

[radoslaw_klimkowski]

@j_place
I’ve add new parameter (as on screenshot) - account is properly deleted but connector still showing error. What else can i do?

[j_place (Jeremy Place)]

Hi @radoslaw_klimkowski - Apols, I got nothing else at the moment. Probably best to remove that config now, as it didnt fix, to keep it standard.

[radoslaw_klimkowski]

@j_place thanks for help. i’ve opened support ticket to sailpoint but it look like a bug on saas web custom connector (not first tbh).

[tiagosouza (Tiago Santiago de Souza)]

Hey guys,
In my account deactivation operation, the Header had Content-Type “application/json”, I removed it leaving the default and now the error has changed to the one below:

An error occurred when trying to disable the account

**[ConnectorErrors] Missing output (Requestid: ******************)

Note: The account is removed from the application even if there is an error!

[radoslaw_klimkowski]

just small update on this case: i’ve opened support ticket and it’s routed to the engineering team. i’ll let you all know once it’s solved.