Webservices Create Account is not working

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi,

can someone help me on Webservices create account issue?., as i have configured create account but its not creating account nor showing up any error.

pls suggest me to troubleshoot this issue.

thanks
Prashanth

2

Hi @PrashRV,

Did you try from postman to create account?
Are you getting any error message?
Please share the configuration for create account.

3

Hi @PrashRV
Good Day!
Have you written any rule for webservice connector to create the account.

Thank you!

4

yes Arun, tried to create from postman, its working from there

5

No Abhishek, going with default options only

6

Did you run the aggregation and check?
Please share the create account configuration.

7

Hi @PrashRV
Can you please try with CURL. Copy curl from postman and paste as it is in create operation in ISC. Let us know the output.

8

Hi @PrashRV,

Please try to create one user by giving static value and check whether account is creating or not.
OR
You can try by webservice before provisioning rule. please check the below link for your reference:

Thank you!

1 Like
9

Webservice before Operation rule*

2 Likes
10

Thanks for all the replies, is there any way to print the plan and see

11

Abhishek tried with static values but account is not getting created

12
  1. You can see plan in Account activity using search.
  2. You can use Before Operation Rule and log statements
13

@yathish thanks for the reply, can you pls share the query for seeing plan in Account Activity in search

14

Hi @PrashRV ,
To troubleshoot this:

  1. Open postman and try create account api over there . From postman itself get the curl command .
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  2. Now go to ISC and use same curl commands with unique static values.
  3. Try to do access request to invoke create account operation.
  4. Go directly to your target system and check if account is created.
  5. If account is not created , check ISC monitor to get activity id and search that activity id in search to see all the details which values are getting passed.
  6. If you see all the values are getting passed and still account is not getting created , there might be a possibility the target system is not allowing traffic from ISC.
1 Like
15

Hi

Please check your Entitlements attributes have configured properly. Meaning you should have to make your entitlement attributes as group and mark it as entitlement. Then sailpoint pass your request to the create operation.

Thanks,
Siva.K

16

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