Entra SaaS connector provisioning issue

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

We recently moved from the VA Based Entra connector the the SaaS connector. Everything has been working fine, until we attempted to add an entitlement to 200+ users. The first 5-10 requests were processed properly, then every additional request shows:

sailpoint.connector.ConnectorException: Command timed out

We have tried adjusting the provisioningTimeout, but haven’t been able to figure out a resolution.

Has anyone run into this issue?

2

I has similar problem i increased timeout value to 90 and it worked for me .

provisioningTimeout

Description: This parameter is set for provisioning timeout.

Resolution: The default value is 60 seconds. If the timeout error continues, increase the value in 15 second increments and try again.

For example,

If your current time value is 60 seconds, update the provisioningTimeout attribute as follows:

[    
  {        "op": "replace",        
           "path": "/connectorAttributes/provisioningTimeout",       
           "value": 90  
  },
]
1 Like
3

We previously set it to 90. I will try to bump it up higher and see what happens.