Enhancement: ServiceNow Service Catalog for Identity Security Cloud v5.1

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Description

We’re pleased to announce an exciting new release for the ServiceNow Service Catalog connector for Identity Security Cloud (v5.1). This update enhances flexibility, improves usability, and expands functionality to better support your ServiceNow integration.

Enhancement Details

  • Add custom questionnaires to the request access flow, and use collected data for approval decisions, audits, or as metadata in ISC.
  • Configure search filter dropdowns with customizable filter options for faster, more efficient searches.
  • Improved information display for users with multiple accounts — both Account ID and Account Name are now visible.
  • Extended revoke functionality to include Entitlements, in addition to Roles, for users with multiple accounts.
  • Within Approval Flexibility, custom ServiceNow scripts can now skip approval by returning “no users.”
  • The Certification widget now supports custom pop-ups to display additional details.
  • Added logic to check for duplicate requests when a prior RITM is still in progress.

Additional Resources

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Can we customize the ServiceNow catalog forms to capture additional attributes during access requests?

Can we modify the default request and approval screens in ServiceNow to display SailPoint-specific metadata?

Can we have custom field on the request page to display the current access that user have on the particular account?

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Hi Abhishek,

Yes, you can definitely customize the form to capture additional attributes.

Regarding your other requests, I’m not entirely clear on what you’re asking. Could you please submit them as “Idea” requests? This helps us track and prioritize feature enhancements.

Also, I’d be happy to set up a call with you through your Customer Success Manager (CSM) to discuss your needs in more detail and refine a solution.