Hi All,
In the ServiceNow catalog integration, there is an option to add custom questions. Created the question and configured the question rule document but the question is still not visible on the request form. Below is the configuration. Any idea?
Thanks!
Is this an ISC Question or a ServiceNow question?
The screenshots seem to be from ServiceNow, so I would suggest asking the question of their support or community.
Which request page are you using in this circumstance? It looks like you’re using manage_access
You can tell in your url as it’s whatever the value for id is in your query parameter
e.g. https://instance.service-now.com/esc?id=manage_access
The documentation says this is available on the widgets Review and Submit or Review and Submit 2
manage_access is all one widget, so if you’re viewing that page, that might explain why you’re not seeing it
Try using the value isc_request in your id query parameter in your URL
