Provision ServiceNow Catalog Questionnaire Answers to SDIM

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

We have a requirement to implement a questionnaire in the ServiceNow catalog and pass those answers to the Service Desk.

For example, if a user requests any disconnected application and fills out the questionnaire, all the answers need to be passed to the Service Desk as comments or in some other form.

From the documentation, I understand that the questionnaire responses are passed as metadata in the access request to sail point. However, how can we provision this metadata to the Service Desk?

I assume that the Service Desk Before Provisioning Rule will not have access to this metadata, so how can this be handled?

2

Hi,

You can refer to this discussion where a similar issue was discussed earlier:

Sending Form Data to ServiceNow Ticket in SailPoint ISC
SailPoint Identity Security Cloud (ISC) – Discussion & Questions

It covers a comparable scenario and may help resolve this use case.

Hope this helps.

Sending Form Data to ServiceNow Ticket in SailPoint ISC - Identity Security Cloud (ISC) / ISC Discussion and Questions - SailPoint Developer Community

3

Yes its similar where used a custom form to gather details while I used questionnaire, but even that post has no solution