Hi Sidharth,
Thank you for your response and for reviewing my query. We are not using the “Manage ServiceNow Ticket” action because our existing SDIM configuration integrates with the ServiceNow Catalog (installed via a plugin). This setup generates a REQ > RITM > SCTASK structure for tickets created through SDIM. In contrast, the “Manage ServiceNow Ticket” action would only create a REQ or SCTASK, which doesn’t align with our current process.
I’ve attached a sample workflow image for reference. Since we’re using a REQUEST_RESPONSE trigger, the final HTTP Request step in the workflow sends the required response.
